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The destination email system provided this error message: smtp; 554 Failure spam

  • June 21, 2024
  • 3 replies
  • 1164 views
M
Newcomer
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We keep receiving the error message above when sending a docusign file to a specific client.
I’m assuming the client needs to allow docusign to their contacts or allow docusign.net on their firewall.

What’s the email address that usually sends emails to clients?

Best answer by JohnSantos

@mcantagallo

The emails sent to clients from DocuSign typically come from the following email addresses:

  1. dse@docusign.net: This is the primary email address for most DocuSign communications, including notifications to sign documents.
  2. dse_na1@docusign.net: This address may be used for notifications depending on the server region. (Replace NA1 for the other servers, NA2, NA3, NA4)
  3. dse_eu1@docusign.net: Used for notifications from European servers.
  4. dse_ap1@docusign.net: Used for notifications from Asia-Pacific servers.

Clients should ensure that these addresses are added to their safe sender list or whitelist in their email system. Additionally, they might need to allow the domain docusign.net through their firewall or email filter settings.

3 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • June 21, 2024

@mcantagallo

The emails sent to clients from DocuSign typically come from the following email addresses:

  1. dse@docusign.net: This is the primary email address for most DocuSign communications, including notifications to sign documents.
  2. dse_na1@docusign.net: This address may be used for notifications depending on the server region. (Replace NA1 for the other servers, NA2, NA3, NA4)
  3. dse_eu1@docusign.net: Used for notifications from European servers.
  4. dse_ap1@docusign.net: Used for notifications from Asia-Pacific servers.

Clients should ensure that these addresses are added to their safe sender list or whitelist in their email system. Additionally, they might need to allow the domain docusign.net through their firewall or email filter settings.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
D
Hero
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@mcantagallo The email address I believe is based on the Instance your account current resides so it can be different.  Generally speaking if they allow “docusign.net” they would be safe but if they want to more specific you would need to have the Instance which would look something like this:

dse_na1@docusign.net

The Na1 would be the Instance.  Easiest would be to send yourself an envelope to locate the exact address or just have them do the broad domain of “docusign.net”.

C
Community Moderator
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Hi @mcantagallo,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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