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Question

Tall and wide doc

  • 28 March 2024
  • 2 replies
  • 10 views

When there are vertical and horizontal pages in the same file, the edges of the files after the second page are cut off or not displayed.

 

Hello @miu

 

Thank you for reaching out here in the DocuSign Community, I appreciate you bringing your question to the DocuSign Community we want to welcome you to this community.

 

I apologize for the inconvenience, I know the importance of having the information displayed as needed. I understand that when there are vertical and horizontal pages in the same file, the edges of the files after the second page are cut off or not displayed.

 

Would it be possible for you to provide a screenshot of this situation?

 

Are you rotating the pages during the envelope creation or before uploading the document?

 

Is this happening with all of the documents or a specific one?

 

Are you the only user on your account affected by this?

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


Hi @miu,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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