When sending a document to a signer, there used to be a STAMP field I could put in for the Engineer’s seal, but it no longer is available for me to choose. Is there someway I can make that appear again so I can move it to the page?

D

dsmith

New Voice

Solved

Stamp field missing

Forum|Forum|2 years ago
August 20, 2024
7 replies
408 views

When sending a document to a signer, there used to be a STAMP field I could put in for the Engineer’s seal, but it no longer is available for me to choose. Is there someway I can make that appear again so I can move it to the page?

eSignature

Best answer by Lars L

I believe the Stamp field used to be visible as standard, however it seems system has been modified, so ithe field now needs to be activated in the Admin module. See info here: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=ciy1583277407858.html&_LANG=enus

Setting is just under the Document Visibility settings, under Sending Settings in the admin module.

L

Lars L

Answer

Conversation Starter

I believe the Stamp field used to be visible as standard, however it seems system has been modified, so ithe field now needs to be activated in the Admin module. See info here: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=ciy1583277407858.html&_LANG=enus

Setting is just under the Document Visibility settings, under Sending Settings in the admin module.

C

Christopher.Alpizar

Docusign Employee

Hi @dsmith,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

D

dsmith

Author

New Voice

I still have the same issue. My IT department thinks it might be an application issue within our own organization and are investigating. Thank you

C

Christopher.Alpizar

Docusign Employee

Hi @dsmith,

Were you using the Docusign Web app or a mobile app? Is your Docusign account linked to the email that was used to create this community user?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hi @dsmith,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

D

dsmith

Author

New Voice

My apologies, I thought I had let someone know, but in any case, the issue is resolved. I now have the stamp field. Thank you for following up. Have a great evening,

C

Christopher.Alpizar

Docusign Employee

Hi @dsmith,

Glad to hear that, thanks for lettings us know.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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