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Hi
When sending docusings between employees not all user receive an email that they have a docusign to complete. Sometimes we can do a work around and find it on the home page of the users profile, but some users do not have a pending docusign there either. This seems to only be with internal users at the company.
Thank you,
Melissa
Solved
some users are not receiving a docusign email that they have one to sign and also not on their home page
+1- Newcomer
Best answer by JohnSantos
Email Notification Settings: Verify that the email notification settings within DocuSign are correctly configured. Each user profile should have the appropriate settings enabled to receive notifications.
Multiple Accounts: Check the users default account. They might have access to multiple accounts. They ca switch accounts in the user's profile.
+12- Established Contributor
Check Email Settings: Ensure that the users who are not receiving notifications haven't accidentally marked emails from DocuSign as spam or junk. Also, verify that their email addresses are correctly entered in the system.
Review User Permissions: Make sure that all users have the necessary permissions to receive and sign documents within DocuSign. Check if they have personal settings to disable email notifications.
Phishing Concerns: Always use the DocuSign security code at bottom to confirm its not phishing. DocuSign pending requests will show up in the DocuSign Manage page.
+19- Guru
- Answer
Email Notification Settings: Verify that the email notification settings within DocuSign are correctly configured. Each user profile should have the appropriate settings enabled to receive notifications.
Multiple Accounts: Check the users default account. They might have access to multiple accounts. They ca switch accounts in the user's profile.
- Community Moderator
Hi
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Christopher | Docusign Community Moderator
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