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some users are not receiving a docusign email that they have one to sign and also not on their home page

Forum|Forum|2 years ago
May 9, 2024
3 replies
1775 views

Hi

When sending docusings between employees not all user receive an email that they have a docusign to complete. Sometimes we can do a work around and find it on the home page of the users profile, but some users do not have a pending docusign there either. This seems to only be with internal users at the company.

Thank you,
Melissa

eSignature

Best answer by JohnSantos

@Melissa93 - Check the following:

Email Notification Settings: Verify that the email notification settings within DocuSign are correctly configured. Each user profile should have the appropriate settings enabled to receive notifications.

Multiple Accounts: Check the users default account. They might have access to multiple accounts. They ca switch accounts in the user's profile.

Justin Jiang

Established Contributor

Check Email Settings: Ensure that the users who are not receiving notifications haven't accidentally marked emails from DocuSign as spam or junk. Also, verify that their email addresses are correctly entered in the system.

Review User Permissions: Make sure that all users have the necessary permissions to receive and sign documents within DocuSign. Check if they have personal settings to disable email notifications.

Phishing Concerns: Always use the DocuSign security code at bottom to confirm its not phishing. DocuSign pending requests will show up in the DocuSign Manage page.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

JohnSantos

Answer

Guru

@Melissa93 - Check the following:

Email Notification Settings: Verify that the email notification settings within DocuSign are correctly configured. Each user profile should have the appropriate settings enabled to receive notifications.

Multiple Accounts: Check the users default account. They might have access to multiple accounts. They ca switch accounts in the user's profile.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

C

Christopher.Alpizar

Docusign Employee

Hi @Melissa93,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.