SMS Default for Additional Signors

Forum|Forum|2 years ago
August 21, 2024
2 replies
75 views

We’re currently set up so that our MFA defaults to SMS for the first signor. However, if we’re adding additional signors, that signor defaults to Phone Call. Is there a way to change that for the second, or subsequent, signor(s) so that it defaults to SMS? Thanks.

eSignature

JohnSantos

Guru

@Claster

Yes, but you will need to create a case with DocuSign customer support. They can make that change for you.

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nathaly.monge

Docusign Employee

Hello @Claster ,

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