Hello @miller, 

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand the importance of completing the authentication process to sign an envelope. I understand that you are not receiving your SMS for the authentication process.

There were two outages on 02/27/2024 related to Authentication and account access  (IM-39536) and (IM-39537), are you still experiencing the same issue?

More information on the outages at View DocuSign System Status.

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Also ensure you’ve opted in - https://support.docusign.com/s/articles/sms-service?language=en_US

Hi @miller,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.