situation "voided"

Question

Hi, I have a few envelopes with the situation "voided", I do not know why. How can I reactivate them? They are not signed yet. Thank you in advance. Pablo Ch.

David.Schmitz · Accepted Answer

Envelopes can be “voided” in three main ways.

The Recipient selects “decline to sign” when they are in the process of taking action.
The Sender decides to “void” the envelope.
The envelope expires due to passing the set Expiration Date of the envelope.

Once an envelope has been voided it cannot be un-voided and a new envelope must be created and sent. (you could copy the original). You can check the envelope History for information on who and when the envelope was voided.

nathaly.monge · Answer

Hello @pchulia,If you found the providedresponse to be a useful solution to your question, could you please click the "Accept as Solution" button at the bottom of the post? It helps other community members who might have similar questions.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.