Hello,

Thank you for reaching out here in the DocuSign Community.

Please try to flatten the document, you can find the steps in the following article: https://support.docusign.com/s/articles/How-to-resolve-a-document-upload-error-by-printing-the-document-to-a-new-PDF?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

@Nathaly Monge​ 

Hello Nathaly,

Thanks for your advice, I tried that and worked.

Regarding this file or case, just wondering what's difference between before and after the flatten? I found the font was still the same.

The file was automatically generated from SAP, should be only one layer I think.

Please kindly advise.

Thanks

Hello,

Thank you for reaching back.

I'm glad to hear that it worked. There were possibly dynamics that are not supported by DocuSign embedded in the documents and by flattening it out, it just removes those dynamics, however, I couldn't tell exactly which ones would be messing with the font of your documents.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!