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Simplified Chinese Character Display Issue

  • December 16, 2022
  • 4 replies
  • 103 views
C
Docusign Employee
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Hi There,

I uploaded a file with Chinese language, but these Chinese character unable to display properly as attached (only happened on DocuSign site). No any issue before upload and after download as the 2nd screenshot 'Normal Sample'.

I suspect there were some missing Font caused this issue. ​

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

Please try to flatten the document, you can find the steps in the following article: https://support.docusign.com/s/articles/How-to-resolve-a-document-upload-error-by-printing-the-document-to-a-new-PDF?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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4 replies

C
Docusign Employee
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  • Community ExpertDocusign Employee
  • Docusign Employee
  • Answer
  • December 16, 2022

Hello,

Thank you for reaching out here in the DocuSign Community.

Please try to flatten the document, you can find the steps in the following article: https://support.docusign.com/s/articles/How-to-resolve-a-document-upload-error-by-printing-the-document-to-a-new-PDF?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
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@Nathaly Monge​ 

Hello Nathaly,

Thanks for your advice, I tried that and worked.

Regarding this file or case, just wondering what's difference between before and after the flatten? I found the font was still the same.

The file was automatically generated from SAP, should be only one layer I think.

Please kindly advise.

Thanks

C
Docusign Employee
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Hello,

Thank you for reaching back.

I'm glad to hear that it worked. There were possibly dynamics that are not supported by DocuSign embedded in the documents and by flattening it out, it just removes those dynamics, however, I couldn't tell exactly which ones would be messing with the font of your documents.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
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Hi Nathaly, Noted, thanks. All good now. Regards Jack
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