This has happened 2 times in the last few weeks. So I will sign a document and date it then hit Finish. After that Docusign would normally bring up next step in a drop box to do multiple tasks ie print,delete and other things. Well again this does not happen it flashes the option really quick then disappears. Below is all I get. Can anyone help?
Hello,
Welcome to the Docusign Community!
First thing that I suggest to you it’s checking your Filter settings in the Inbox folder, try to change the timeframe period. Another thing to be considered: is there any Transfer Custody rule enabled in the account? If so, your envelopes after being completed are moved to another user in your account. Your Admin can check if there is any Transfer Custody rule.
Another thing to do: close all your browser sessions. Open a new one then clear the cache. Try to open an incognito tab in your browse then login into your account, perhaps it’s something in your browser’s cache.
Let me know if I answered your question, OK?
Best,
Alexandre
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
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