Simple Sign Document Question

Question

This has happened 2 times in the last few weeks. So I will sign a document and date it then hit Finish. After that Docusign would normally bring up next step in a drop box to do multiple tasks ie print,delete and other things. Well again this does not happen it flashes the option really quick then disappears. Below is all I get. Can anyone help?

Alexandre.Augusto · Accepted Answer

Hello, @Jeff MedfordWelcome to the Docusign Community!First thing that I suggest to you it’s checking your Filter settings in the Inbox folder, try to change the timeframe period. Another thing to be considered: is there any Transfer Custody rule enabled in the account? If so, your envelopes after being completed are moved to another user in your account. Your Admin can check if there is any Transfer Custody rule.Another thing to do: close all your browser sessions. Open a new one then clear the cache. Try to open an incognito tab in your browse then login into your account, perhaps it’s something in your browser’s cache.Let me know if I answered your question, OK?Best,Alexandre

Christopher.Alpizar · Answer

Hi @Jeff Medford,I hope you are doing well.Iwould liketo confirm if youwere able tosolve your issue by utilizing thesolution thatwas suggestedor if the informationthatwasprovidedwasuseful.If so, please mark it as the best answer by clicking“Select as Best”to make it easier for other users to find.Otherwise, feel free to let me knowandI will gladly help you address the situation as soon as possible.Best regards,Christopher |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.