signer doesnt see the signing box

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I have sent an enveloppe where someone needs to sign, but the signer doesnt see the box where to sign. in my document it is there, but in his document it isnt.

eSignature

Alexandre.AugustoAnswer

Docusign Employee

Hello, @leen de broe

Welcome to the Docusign Community!

When he clicks on the left yellow arrow to start what happens?

You can suggest him to use another browser, perhaps the one being used by him is not updated.

I hope that helps.

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @leen de broe

Welcome to the Docusign Community!

When he clicks on the left yellow arrow to start what happens?

You can suggest him to use another browser, perhaps the one being used by him is not updated.

I hope that helps.

Alexandre

Translate

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

A

Alejandro.Ramos

Docusign Employee

Hi @leen de broe,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.