Signature page is blurry.

Question

Hi Guys,I have used the DocuSign app for over a year now and have problem with it. But today after I start new envelop and assigned the signers, I could not get access to the signature page. It was blurry, like it’s blocking. I checked if there is issue with the account, but the next bill is due after three days. Why I have this issue? I would appreciate if anyone knew how to fix it.Thanks

Vinicius.Rodrigues · Accepted Answer

Hi @Zain!First of all, I'm sorry that the experience wasn't what you expected! This type of behavior is not expected, and so I’d like to get a little more information so I can help you. Would it be possible for you to share a screenshot here?Maybe by visualizing the error I can identify what is happening with your account.However, if you prefer, our Customer Support Team is always available to help! To reach out to them, simply create a ticket through this website:https://support.docusign.com/s/contactSupport?language=en_US

Zain · Answer

Hi Vinicius,Thanks for your help. I have contacted the Customer Service, and they help me solve the issue.Best,Zain

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