Sent Items have disappeared

Forum|Forum|2 years ago
August 21, 2024
2 replies
96 views

Everything was fine this morning, but this afternoon I went to search my sent envelopes that were still awating signature and they are all gone! Upon investigation, it looks like everything I sent out since 4 days ago is missing, although I am still receiving items. Did I accidentally hit something? The criteria is set for 6 months, so that can’t be it. Anybody know?

eSignature

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nathaly.monge

Docusign Employee

Hello @Wendy M. ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you try logging in to Docusign using an incognito window? If that works, can you clear you cookies and cache?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @Wendy M. ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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