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Sent From Email Address

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Occasionally the “Sent From” email name is my account name as it should be but often times is shows the docusign email address. Any suggestions?

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Robert JacksonAnswer

Rising Star

I will have a check around but it looks like the completed email is being sent by the system and not the actual sender.

when I have a document to sign it typically shows the sender name and the reply to is the email address of that sender although it is still sent from the DocuSign server.

Robert.

Helping the wider community work better with DocuSign - Contact robert@icit.co.uk for more information

sofian_solusign

Frequent Contributor

Hi Mary,

That’s a really good question!

In the transaction that you’ve attached in your screenshot, do you know if it was initiated as a Powerform (by the signers) or sent as a ‘regular envelope’?

I have noticed that this happens when my envelopes are created as Powerforms.

I could be wrong though, but that’s just an idea :)

Sofian Saoudi,
Solusign Consulting - DocuSign Partner
Need help with DocuSign?
🌎 www.solusign.com | 📧 sofian@solusign.com | 📺 Follow me on YouTube

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M

marygolding

Author

New Voice

Thank you for your reply. Always from me initiating a standard envelope.

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sofian_solusign

Frequent Contributor

In that case I really don’t know and would love to find out!

@Robert Jackson maybe you know why this happens?

Sofian Saoudi,
Solusign Consulting - DocuSign Partner
Need help with DocuSign?
🌎 www.solusign.com | 📧 sofian@solusign.com | 📺 Follow me on YouTube

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We help organizations implement Docusign eSignature

Robert Jackson

Answer

Rising Star

I will have a check around but it looks like the completed email is being sent by the system and not the actual sender.

when I have a document to sign it typically shows the sender name and the reply to is the email address of that sender although it is still sent from the DocuSign server.

Robert.

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Helping the wider community work better with DocuSign - Contact robert@icit.co.uk for more information

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