Occasionally the “Sent From” email name is my account name as it should be but often times is shows the docusign email address. Any suggestions?
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Hi Mary,
That’s a really good question!
In the transaction that you’ve attached in your screenshot, do you know if it was initiated as a Powerform (by the signers) or sent as a ‘regular envelope’?
I have noticed that this happens when my envelopes are created as Powerforms.
I could be wrong though, but that’s just an idea :)
Sofian Saoudi,
Solusign Consulting - DocuSign Partner
Need help with DocuSign?
www.solusign.com | 
sofian@solusign.com | 
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Thank you for your reply. Always from me initiating a standard envelope.
In that case I really don’t know and would love to find out!
Sofian Saoudi,
Solusign Consulting - DocuSign Partner
Need help with DocuSign?
www.solusign.com | sofian@solusign.com | Follow me on YouTube
I will have a check around but it looks like the completed email is being sent by the system and not the actual sender.
when I have a document to sign it typically shows the sender name and the reply to is the email address of that sender although it is still sent from the DocuSign server.
Robert.
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