Hi Mary,

That’s a really good question!

In the transaction that you’ve attached in your screenshot, do you know if it was initiated as a Powerform (by the signers) or sent as a ‘regular envelope’?

I have noticed that this happens when my envelopes are created as Powerforms.

I could be wrong though, but that’s just an idea :) 

Sofian Saoudi,
Solusign Consulting - DocuSign Partner
Need help with DocuSign?
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Thank you for your reply.  Always from me initiating a standard envelope.  

In that case I really don’t know and would love to find out!

@Robert Jackson maybe you know why this happens?

Sofian Saoudi,
Solusign Consulting - DocuSign Partner
Need help with DocuSign?
   www.solusign.com |  sofian@solusign.com |  Follow me on YouTube  

I will have a check around but it looks like the completed email is being sent by the system and not the actual sender.

when I have a document to sign it typically shows the sender name and the reply to is the email address of that sender although it is still sent from the DocuSign server.

Robert.