sender cannot access document

Forum|Forum|2 years ago
May 6, 2024
2 replies
57 views

Hi

the person doing the e-signature got the envelope--he was the 3’rd signatory. However the envelope background was red (as opposed to blue which I believe is the color if everything is working as it should :-)) and when he clicked the envelope it would not let him access the document. They next page asked him for some kind of password.

Why is this happening and what is the solution.

thanks

Sangeet

eSignature

Alexandre.Augusto

Docusign Employee

Hello, @sangeeta

Welcome to the Docusign Community!

Do you have a screenshot showing that error?

Thanks,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

N

nathaly.monge

Docusign Employee

Hello @sangeeta ,

Are you able to provide the information that was previously requested? If so, please do so in a reply to this question so that we can further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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