This is likely because of Docusign’s liveness detection for ID verification.  The sender of the envelope you are signing established that liveness verification was required for the envelope.  Here’s some information about the capability, if you’d like to learn more: https://www.docusign.com/blog/capabilities/liveness-detection-id-verification

Hi @JPH,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.