New Voice

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Resizing Issue or Glitch

Forum|Forum|2 years ago
July 23, 2024
22 replies
1185 views

Hello everyone.

I'm adding a textbox to a contract I'm trying to fill out and when i try to resize the text to fit along the according lines it doesn't let me. The selected text box only lets me move it around but does not let me resize it using the expanded arrows on the corners. its like the text box has a fixed size.

Is there a fix to this?

eSignature

Best answer by nathaly.monge

Hello @Gviscal ,

Welcome to the Docusign Community and thank you for posting your concerns!

If the issue is also happening in other browsers and devices I recommend you create a support case.

I also would like to mention that it might be due to a backend setting not being enabled which could be because of your plan, a support agent can help to determine if that is the case or if the it is supported on your plan.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Pawan Gangwani

Hero

Hello @Tony ace

I hope you doing well. One question here, are you trying to resize the field while creating the envelope or while filling out the envelope that you receive.

Because some fields are populated automatically for example recipient information which cannot be resized.

Thanks!

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M

MasonGrier

New Voice

This glitch is happening for me as well. While creating an envelope.

Pawan Gangwani

Hero

This glitch is happening for me as well. While creating an envelope.

Hey, If you are talking about the “Text Box” field, then it can be resize even i am able to do that.

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M

MasonGrier

New Voice

Yes, It usually works for me all the time but yesterday it did not. I tried different browsers and two different computers. I’m familiar with Docusign and it even worked for me the day before but yesterday it wasn’t allowing me to resize it.

Pawan Gangwani

Hero

I feel this is kind of bug or something. I must suggest, if you raise the support ticket to DS support.

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K

KBSPEAGLE

New Voice

having the same issue...anyone find a solution yet?

N

nathaly.monge

Docusign Employee

Hello @KBSPEAGLE ,

Welcome to the Docusign Community and thank you for posting your concerns!

Does this also happen if you use a different browser or incognito?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

G

Gviscal

New Voice

I am having trouble resizing the text box. I see lots of people having the same issue. Any help would be appreciated. Thanks

N

nathaly.monge

Answer

Docusign Employee

Hello @Gviscal ,

Welcome to the Docusign Community and thank you for posting your concerns!

If the issue is also happening in other browsers and devices I recommend you create a support case.

I also would like to mention that it might be due to a backend setting not being enabled which could be because of your plan, a support agent can help to determine if that is the case or if the it is supported on your plan.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

J

John Wickham

Newcomer

Same issue for me yesterday when I needed it to work to complete a contract. It worked fine the day before but I spent 6 hours trying to find a solution before I went back to the future and printed and scanned the 59 pages of the document and filled in the tricky parts with a pen.

Doesn’t seem to be a lot of support on here either.

Now I want to ditch docusign and use something reliable?

John

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