Hello @Tony ace 

I hope you doing well. One question here, are you trying to resize the field while creating the envelope or while filling out the envelope that you receive.

Because some fields are populated automatically for example recipient information which cannot be resized. 

Thanks! 

This glitch is happening for me as well. While creating an envelope.

Hey, If you are talking about the “Text Box” field, then it can be resize even i am able to do that.

Yes, It usually works for me all the time but yesterday it did not. I tried different browsers and two different computers. I’m familiar with Docusign and it even worked for me the day before but yesterday it wasn’t allowing me to resize it. 

I feel this is kind of bug or something. I must suggest, if you raise the support ticket to DS support.

having the same issue...anyone find a solution yet?

Hello @KBSPEAGLE ,

Welcome to the Docusign Community and thank you for posting your concerns!

Does this also happen if you use a different browser or incognito?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I am having trouble resizing the text box.  I see lots of people having the same issue.  Any help would be appreciated.  Thanks

Hello @Gviscal  ,

Welcome to the Docusign Community and thank you for posting your concerns!

If the issue is also happening in other browsers and devices I recommend you create a support case.

I also would like to mention that it might be due to a backend setting not being enabled which could be because of your plan, a support agent can help to determine if that is the case or if the it is supported on your plan.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Same issue for me yesterday when I needed it to work to complete a contract. It worked fine the day before but I spent 6 hours trying to find a solution before I went back to the future and printed and scanned the 59 pages of the document and filled in the tricky parts with a pen.

Doesn’t seem to be a lot of support on here either.

Now I want to ditch docusign and use something reliable?

John

Hello @John Wickham,

Welcome to the Docusign Community and thank you for posting your concerns!

If the troubleshooting steps provided in the responses to the post not of any help, please create a case with customer support: 

https://support.docusign.com/en/contactSupport 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello, 

This issue occurs for me as well, as of October 7, 2024. This seems like a glaring bug, and I’m a bit surprised it hasn’t been resolved yet. It happens on multiple browsers and across envelopes. I would think being able to manipulate the field that is probably the third most used (After Signatures and Initials)  would be a pretty big issue …

Has anyone been able to fix this? This is still happening on December 3, 2024. 

Ok, not sure if anyone was using an iPad Pro like myself but that was the issue for me. I had to use my Desktop and now I am able to change the size of the text box while editing my template. 

Has anyone found a solution to this issue??  I’ve already reset cookies and site data and tried multiple browsers, but nothing seems to work.