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Resending

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One of the signatories declined to sign and later on ask to resend it. He is the 2nd signatory.

How to resend it without creating a new envelop?

Thank you.

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neethujkpAnswer

Frequent Contributor

Hello ACB,

Sorry, I didnt notice the signer declined it.

If the signatory declined, then the envelope is voided. Hence you cannot resend it. The best option is to copy and send a new envelope.

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neethujkp

Frequent Contributor

Hello,

From the Manage page, locate the in envelope, which you want to resend, and click RESEND

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neethujkp

Frequent Contributor

Refer : https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=ocl1578456335565.html&_LANG=enus

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ACB

Author

New Voice

Hi @neethujkp,

Thank you for your response. The envelop has 2 signatories, 1 has already completed signing and the last to sign declined it but then later asked to resend it. The only button available on the document is “copy”. I hope I can avoid creating another envelop by just resending the same document.

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neethujkp

Answer

Frequent Contributor

Hello ACB,

Sorry, I didnt notice the signer declined it.

If the signatory declined, then the envelope is voided. Hence you cannot resend it. The best option is to copy and send a new envelope.

Translate

If you believe my answer effectively solves your problem, please remember to mark it as the best answer and consider following me.

A

ACB

Author

New Voice

Hi @neethujkp,

Thank you!

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