Skip to main content

New this week..When I send a document for signature and also list someone else to receive a copy of the documents, I get a message that says "Joint agreements require additional authentication" for the person who is just receiving a copy.  Is this a new feature? 

Hello, @bcronin 

 

You are welcome to the Docusign Community!

 

Have you checked these settings:

Recipient Authentication Settings


And this another one:

 

Depending on how these settings are configured, your recipients even those receiving a copy will need to authenticate or login.

 

I hope that helps.

 

Best,

Alexandre

Hi @bcronin,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

Reply


Code of Conduct