Recipient Email Notifications

Question

This weekend I sent documents to three people for them to sign but neither of them has received an email notification. The email did not appear to go to their junk folders either. Any ideas what might be causing this?

Michael.Rave · Accepted Answer

@EBWThis Docusign Support articlecontains a list of reasons that could cause the described behaviour and explain why an email from Docusign was not received by the recipient. If there is no error message in Docusign the email was successfully delivered to the mail server of the recipient. If there was an error, e.g. the mail box was full or didn’t exist and the email could not be delivered, you can see this in Docusign and correct the envelope in case of a typo.

Alejandro.Ramos · Answer

Hi @EBW,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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