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This weekend I sent documents to three people for them to sign but neither of them has received an email notification. The email did not appear to go to their junk folders either. Any ideas what might be causing this?
Solved
Recipient Email Notifications
+1- Newcomer
Best answer by Michael.Rave
This Docusign Support article contains a list of reasons that could cause the described behaviour and explain why an email from Docusign was not received by the recipient. If there is no error message in Docusign the email was successfully delivered to the mail server of the recipient. If there was an error, e.g. the mail box was full or didn’t exist and the email could not be delivered, you can see this in Docusign and correct the envelope in case of a typo.
+19- Docusign Employee
- Answer
This Docusign Support article contains a list of reasons that could cause the described behaviour and explain why an email from Docusign was not received by the recipient. If there is no error message in Docusign the email was successfully delivered to the mail server of the recipient. If there was an error, e.g. the mail box was full or didn’t exist and the email could not be delivered, you can see this in Docusign and correct the envelope in case of a typo.
- Community Moderator
Hi
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Alejandro R. | Docusign Community Moderator
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