We require both an Access Code and SMS Text Authentication methods. The Recipient Authentication report shows columns for both Access Code tries/fails, and “Phone” tries/fails, but both Phone columns are showing all 0’s. The Access Code columns do display volumes correctly---has anyone else has this issue. Trying to use the report to validate that users are using BOTH methods, but with all the 0’s showing, it appears to be a problem with the report itself as I checked a few envelopes and they did show that SMS Text Authentication was used.
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Hi Faith,
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
The behavior you describe is related to an ongoing product issue, currently being tracked through ticket ID AR-3430.
The good news is that our engineering team has already been working on this product issue and a fix is soon to be rolled out.
Feel free to open a new support case in order to be notified of the official fix publish date once it is made public.
Let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
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