Hi @I811093 !

For security and history reason, DocuSign do not allow multiple access at the same time for the same user account. Our strong recommendation is to create one user account for each member of your team, so besides they’ll have an individual login and password, you’ll be able to track each update for your users and their actions.

Regarding the Outlook shared mail box, you can create a Shared Access configuration, allowing each user to view and manage the envelopes in this mail box. Please check this article for more information: Shared Access to Envelopes

Hi @I811093,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.