PowerForm signing process error

Question

People trying to access my PowerForm are encountering an error when they click the PowerForm link. Error is

“Unable to load PowerForm signing process. Error: An error has occurred.”

Can anyone provide direction on what might be causing this. It was working 2 hours ago and suddenly appeared.

David.Schmitz · Accepted Answer

@AdamVHWere there any changes made to the Powerform between the time it was working and when it failed?The error is pretty generic and I have seen this under a few circumstances. The first is the Powerform should always have Recipient 1 as blank for both the Name and Email address, only the Role should be defined. I would edit the Template and verify then try saving the Template again after any changes to see if any error pops up during the SAVE.

Christopher.Alpizar · Answer

Hi @AdamVH,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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