Skip to main content
arrow-left Back to Docusign.com
Solved

Powerform Checkboxes not outputting to the final document

  • April 26, 2024
  • 5 replies
  • 374 views
R
New Voice
Forum|alt.badge.img+2

I’ve seen this asked a few times and none of the answers address the problem I’m having. I’ve added a checkbox group to my Powerform, I’ve made the validation “Select at least 1” but the final document does not show any of the selections…

 

The Template setup...

 

...and on a form the user is completing...

 

...but on the finished product (why no chorkboxes?)…

 

Best answer by JohnSantos

@RobertFewinsKalb - I recommend you upload or replace this form on your envelope or template without including those blue rectangles on the form.   If you have access to Adobe Writer, can modify the form and delete them.  

5 replies

JohnSantos
Guru
Forum|alt.badge.img+19
  • JohnSantosGuru
  • Guru
  • April 26, 2024

@RobertFewinsKalb - The Document you uploaded for your template, is it a PDF with form fields already embedded on the document?   It looks like you are doing all the right things.   Not sure about the last screenshot and the green fields.   Not consistent with what it would look on a completed envelope. 

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
Justin Jiang
Established Contributor
Forum|alt.badge.img+12
  • Justin JiangEstablished Contributor
  • Established Contributor
  • April 27, 2024

  1. Checkbox Configuration: Double-check the configuration of your checkboxes in the template used for the PowerForm. Make sure that each checkbox is properly linked to a unique data field. Sometimes, if multiple checkboxes are incorrectly configured to share the same data field, it could cause issues with displaying selected values.

  2. Data Tagging: Ensure that the data tags associated with the checkboxes are correctly placed and named in the document. The tags need to match the field names specified in the PowerForm settings to capture user inputs correctly. 

  3. Testing in different documents and environment: Test in different places to maybe pinpoint that there is some underlying custom HTML elements disrupting the issue.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
R
New Voice
Forum|alt.badge.img+2

@JohnSantos - correct those blue rectangles were on the form prior to importing.

JohnSantos
Guru
Forum|alt.badge.img+19
  • JohnSantosGuru
  • Guru
  • Answer
  • April 29, 2024

@RobertFewinsKalb - I recommend you upload or replace this form on your envelope or template without including those blue rectangles on the form.   If you have access to Adobe Writer, can modify the form and delete them.  

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
R
New Voice
Forum|alt.badge.img+2

@JohnSantos  that was it! Thank you!

JohnSantos
Code of ConductAccessibility statement

Docusign Community

Code of Conduct