Did you want to downgrade to a free account instead of cancelling?
It is still free but you can keep and access all of the envelopes you already sent in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings, you just won't be able to send anything for signature.
Please view the Guide: (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?
Either way you'll need to (https://support.docusign.com/en/contactSupport) Contact DocuSign Support and a support Representative will be able to verify and assist you. The Community doesn't have access to your account and can't do it for you.
Hope this helps.
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