Solved

Please Cancel

Forum|Forum|9 years ago
June 13, 2016
29 replies
165 views

Community User
Legacy User

I ddin't realize I was signing up for more than one month. Docusign didn't work for my purposes. Please cacel and refund this month. I may use again in the future for real estate but not for my current needs.

Thank You,

Melysa Cassidy

Best answer by Community Expert

Did you want to downgrade to a free account instead of cancelling?

It is still free but you can keep and access all of the envelopes you already sent in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings, you just won't be able to send anything for signature.

Please view the Guide: (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?

Either way you'll need to (https://support.docusign.com/en/contactSupport) Contact DocuSign Support and a support Representative will be able to verify and assist you. The Community doesn't have access to your account and can't do it for you.

Hope this helps.

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C

Community Member
Legacy User
Forum|Forum|5 years ago
June 13, 2020

CANCEL AND MUTE!!

Like

C

Community Member
Legacy User
Forum|Forum|5 years ago
June 14, 2020

Hi all

This is the community forum for basic help and assistance. If you have questions about billing, cancellation you need to contact DocuSign direct this forum cannot help as we have no access to your account.

Use the links at the bottom to contact the support team to cancel.

Robert