Legacy User

Solved

Please Cancel

Forum|Forum|10 years ago
June 13, 2016
29 replies
267 views

I ddin't realize I was signing up for more than one month. Docusign didn't work for my purposes. Please cacel and refund this month. I may use again in the future for real estate but not for my current needs.

Thank You,

Melysa Cassidy

Best answer by Community Expert

Did you want to downgrade to a free account instead of cancelling?

It is still free but you can keep and access all of the envelopes you already sent in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings, you just won't be able to send anything for signature.

Please view the Guide: (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?

Either way you'll need to (https://support.docusign.com/en/contactSupport) Contact DocuSign Support and a support Representative will be able to verify and assist you. The Community doesn't have access to your account and can't do it for you.

Hope this helps.

C

Community Expert

Answer

Docusign Employee

Did you want to downgrade to a free account instead of cancelling?

It is still free but you can keep and access all of the envelopes you already sent in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings, you just won't be able to send anything for signature.

Please view the Guide: (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?

Either way you'll need to (https://support.docusign.com/en/contactSupport) Contact DocuSign Support and a support Representative will be able to verify and assist you. The Community doesn't have access to your account and can't do it for you.

Hope this helps.

C

Community Member

Legacy User

I sent a request for two straight to cancel this subscription. How do I cancel this subscription and please refund me immediately

C

Community Member

Legacy User

vb

C

Community Member

Legacy User

bw

C

Community Member

Legacy User

Yes down grade but I want my refund because I asked to cancel two months straight and I did not happen

C

Community Member

Legacy User

I asked to cancil please

C

Community Member

Legacy User

Hi, I need to cancel and get my refund for my plan. I subscribed by mistake.

C

Community Member

Legacy User

Would like to cancell

C

Community Member

Legacy User

I did not realize there was a monthly fee, I do not use this app. Therefore, I don’t want it if i’m Going to be billed each month. This was a big mistake.

C

Community Member

Legacy User

I waqt to cancel my subscription

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