Options available for security question are all incorrect

Forum|Forum|2 years ago
June 18, 2024
2 replies
455 views

One of the security questions to access my documents to sign asked me to identify the color of a former car. Problem: none of the choices had the right color of the car. I wasn’t allowed not to answer so I picked one at random and failed the test and couldn’t access my documents. Extremely annoying. What to do now?

eSignature

Best answer by JohnSantos

@AWhalen

The sender of the envelope would have received a notification that the KB authentication failed for one of signers. You should receive another envelope notification as soon as they resend it. You can always reply to the email to inform the sender that you failed authentication.

JohnSantos

Answer

Guru

@AWhalen

The sender of the envelope would have received a notification that the KB authentication failed for one of signers. You should receive another envelope notification as soon as they resend it. You can always reply to the email to inform the sender that you failed authentication.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @AWhalen ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.