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Number of recipients

  • January 19, 2024
  • 3 replies
  • 445 views
S
Newcomer
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I’m using the free version.  I have 57 recipients.  I’m entering them one by one, and twice now, when I have about 30 recipients entered, I have an error message for all of them starting at recipient no 11.   It says: There was an error saving one of your recipients. Please try again.   First 10 recipients are good.  What is going on and why does the message appears only after I have so many entered?

Best answer by Christopher.Alpizar

Hello @sophieb,

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, I know the importance of placing the recipients as needed, and I understand that when you enter more than 10 recipients you get the error There was an error saving one of your recipients. Please try again.

 

To confirm by free version are you referring to the free trial version? If yes, the limit is ten recipients per envelope.

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

3 replies

C
Community Moderator
Forum|alt.badge.img+15

Hello @sophieb,

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, I know the importance of placing the recipients as needed, and I understand that when you enter more than 10 recipients you get the error There was an error saving one of your recipients. Please try again.

 

To confirm by free version are you referring to the free trial version? If yes, the limit is ten recipients per envelope.

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
Forum|alt.badge.img+15

Hello @sophieb,

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, this is a follow up on your post.

 

Was the information provide useful? Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
Forum|alt.badge.img+15

Hi @sophieb,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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