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I have some documents that were sent out for signing.  When I check the status it says it’s still waiting for someone to sign but they have already signed it and has even moved on to the next signatory.  How can I get this updated so that I can see where it’s sitting?

@G MacDonald - You can look at the history of the envelope as well.  When you mouse over the “Waiting for Others” it should list the name of the next signatories.   There was an issue with status updates last week.  But I believe that has been resolved.

Hi @G MacDonald,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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