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Good day

I sent  document for the client to sign about 2 hours ago, he has completed the document, but it is not showing on my history as being sent to client, nor is it showing the completed document, how would i then retrieve the audit trail

Hi @Cambridge !

Docusign identified a bug related to this issue, and since it’s impacting customers an incident was opened - as showed below:

Some envelopes are intermittently not appearing in Users Inboxes but can be found via search (IM-39778)

 If you’d like to follow and receive updated about this bug, please access https://status.docusign.com/incidents/1dbph1zg44rw. Or, if you prefer, you can check on our status.docusign.com website.

Additionally, we encourage impacted customers to open a ticket reporting the issue, so the support team can map each impacted customer and offer personalized assistance once the issue is resolved.

 

We appreciate each of you reporting this issue and we apologize for the inconvenience! 

Hi @Cambridge ,

 

Update: Incident IM-39778 has been resolved. The Docusign development team was able to identify the problem and fix it promptly. No new envelopes sent from now on will be affected!

 

Regarding envelopes that were previously sent, some are being restored automatically, others will require manual action (to move do sent items again).
To know which envelopes you sent during this period, we recommend that you obtain a list through the Envelope Report. When you find the envelopeIDs, you can access them using the URL https://apps-d.docusign.com/send/documents/details/(completed envelopeID number with dashes) as long as you are part of the envelope flow (as recipient or sender).

 

If you want more information or require further assistance, please contact our Customer Support team mentioning incident IM-39778 in the subject of the ticket.

 

We are sorry again for what happened!

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