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Not getting emails on expired links

  • May 31, 2024
  • 4 replies
  • 65 views
R
New Voice
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Good afternoon, I am having an issue with not getting emails on expired links.  I click on the option to send a new link and it says it sent it but I am not getting anything. Any idea what the issue would be?

4 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • May 31, 2024

@Ronnie Tinsley - There could be a delay, or your notification emails are getting stuck on your Spam folder.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
R
New Voice
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I checked my spam folder, and waited for around 30 mins.

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • May 31, 2024

@Ronnie Tinsley - That is a long time to wait.   Have you tried requesting a new link again?

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
R
New Voice
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Yes, I requested about 5 times.

OK, let me wait till next Monday.

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