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NormanNewcomer
Newcomer
May 1, 2024
Solved

Not able to select callback "country/region" number in the form.

  • May 1, 2024
  • 3 replies
  • 109 views

I tried to fill in the form requesting help logging in and the form would not let me select the contact telephone “country/region” code for the contact telephone number I wanted to enter so I could not submit the form.

What do I need to do to submit a support request?

Best answer by Alejandro.Ramos

Hi @Norman,

 

Thank you for following  up.

 

I am sorry to hear that you weren’t able to create your support case due to not being able to specify your country code, but I will gladly lend a hand.

 

Are you still experiencing the same issue when creating a new support case?

 

If that is the case, please re-try using a different network, device, and browser. It is important to try these options separately as they could lead us to the root cause of the issue.

 

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

3 replies

Justin Jiang
Established Contributor
Justin JiangEstablished Contributor
Established Contributor
May 2, 2024

What is the country region?

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
Newcomer
NormanNewcomerAuthor
Newcomer
May 2, 2024

Thank you for your reply.

The “country/region” is 1, USA.

The field would not let me enter anything nor click on the drop down menu.

Docusign Employee
Alejandro.RamosDocusign EmployeeAnswer
Docusign Employee
May 16, 2024

Hi @Norman,

 

Thank you for following  up.

 

I am sorry to hear that you weren’t able to create your support case due to not being able to specify your country code, but I will gladly lend a hand.

 

Are you still experiencing the same issue when creating a new support case?

 

If that is the case, please re-try using a different network, device, and browser. It is important to try these options separately as they could lead us to the root cause of the issue.

 

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

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