+2I tried to fill in the form requesting help logging in and the form would not let me select the contact telephone “country/region” code for the contact telephone number I wanted to enter so I could not submit the form.
What do I need to do to submit a support request?
Best answer by Alejandro.Ramos
Hi
Thank you for following up.
I am sorry to hear that you weren’t able to create your support case due to not being able to specify your country code, but I will gladly lend a hand.
Are you still experiencing the same issue when creating a new support case?
If that is the case, please re-try using a different network, device, and browser. It is important to try these options separately as they could lead us to the root cause of the issue.
Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+2Thank you for your reply.
The “country/region” is 1, USA.
The field would not let me enter anything nor click on the drop down menu.
Hi
Thank you for following up.
I am sorry to hear that you weren’t able to create your support case due to not being able to specify your country code, but I will gladly lend a hand.
Are you still experiencing the same issue when creating a new support case?
If that is the case, please re-try using a different network, device, and browser. It is important to try these options separately as they could lead us to the root cause of the issue.
Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
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