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No Add user button

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I am trying to add a new email address to be able to send a document but I click on settings / users

and I get Add Seats and there is no Add user

Alexandre.AugustoAnswer

Docusign Employee

Hello, @fricojean

You are welcome to the Docusign Community!

It’s necessary to add a seat first then you will be able to add a new user.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

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fricojean

Author

Newcomer

I am trying to add a new email address to be able to send a document but I click on settings / users

and I get Add Seats and there is no Add user

Translate

Alexandre.Augusto

Answer

Docusign Employee

Hello, @fricojean

You are welcome to the Docusign Community!

It’s necessary to add a seat first then you will be able to add a new user.

Best,

Alexandre

Translate

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

A

Alejandro.Ramos

Docusign Employee

Hi @fricojean,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.