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Newcomer
Matthias BlazejakNewcomer
Newcomer
October 22, 2024
Question

New user can-'t see templates

  • October 22, 2024
  • 4 replies
  • 144 views

We have around 115 users, which all get templates by group ‘everyone’. Our newest user can’t see any templates. Her account was created as always. We re-created the account already. Has anyone seen this behaviour before? I checked all permissions.

 

Any ideas welcome! Thanks in advance.

4 replies

N
Docusign Employee
nathaly.mongeDocusign Employee
Docusign Employee
October 23, 2024

Hello @Matthias Blazejak ,

Welcome to the Docusign Community and thank you for posting your concerns!

Have you tried re-sharing the templates?

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

M
Newcomer
Matthias BlazejakNewcomerAuthor
Newcomer
November 6, 2024

Hello @nathaly.monge ! I just checked it with the user. It didn’t help.

Best regards!

N
Docusign Employee
nathaly.mongeDocusign Employee
Docusign Employee
November 7, 2024

Hello @Matthias Blazejak ,

Thank you for reaching back and confirming.

Can you send me a private DM with the email address that was used to open the new user?

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

N
Docusign Employee
nathaly.mongeDocusign Employee
Docusign Employee
November 21, 2024

Hello ​@Matthias Blazejak ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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