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Multiple accounts (seats) on my login

Forum|Forum|2 years ago
March 27, 2024
4 replies
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I have two accounts (seats) to choose from when I log into DocuSign. One is a personal DocuSign account and the other is my business account that is tied to my single signon account with the University. Since both appear, many times the users choose my personal account instead of the corporate account to send for my signature. I would like to cancel the personal one so it does not appear as a choice. How do I do that? I am willing to cancel the personal account if that is what is needed but I don’t see an option to do so. Need Help!

Best answer by Alexandre.Augusto

Hello, @Marie1954

Welcome to the DocuSign University!

Since your case involves two accounts and private information, I’d suggest you to contact our Support to create a case with DocuSign Support, please see for How do I open a case in the DocuSign Support Center

If you prefer, you can call one of the numbers below:

Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US”

I hope that helps!

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @Marie1954

Welcome to the DocuSign University!

Since your case involves two accounts and private information, I’d suggest you to contact our Support to create a case with DocuSign Support, please see for How do I open a case in the DocuSign Support Center

If you prefer, you can call one of the numbers below:

Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US”

I hope that helps!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

M

Marie1954

Author

Newcomer

Thank you for replying to my questions. I entered 2 cases but DocuSign would not let me log into the Support page so I am unsure if the cases were assigned. Furthermore, if I call the support line, it wants the case number but I can’t access and there is no case number in my account that I can see. Frustrated to the hilt!

Alexandre.Augusto

Docusign Employee

Hello, @Marie1954

Could you send me in private the cases’ numbers and the email used to open them?

Thank you,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

A

Alejandro.Ramos

Docusign Employee

Hi @Marie1954,

I hope you are doing well.

I would like to confirm if you were able to solve your issue?

If so, please mark a comment as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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