+2Hello,
I’m trying to move my templates from the live environment to the sandbox environment, and I’m getting the following message:
The signature provider name specified is not valid. Invalid signature provider name: universalsignaturepen_imageonly.
Any clue how to solve this issue?
Thanks
Best answer by Alexandre.Augusto
Hello,
Welcome to the Docusign Community!
In the exported template (a .JSON file), edit with Notepad, search for this value universalsignaturepen_imageonly between Curly brackets.
Probably you’ll find more than once.
Delete the information, only let the curly brackets.
Save your template.
Try again to import.
I hope that helps.
Alexandre
+18Hello,
Welcome to the Docusign Community!
In the exported template (a .JSON file), edit with Notepad, search for this value universalsignaturepen_imageonly between Curly brackets.
Probably you’ll find more than once.
Delete the information, only let the curly brackets.
Save your template.
Try again to import.
I hope that helps.
Alexandre
+2Hello Alexandre,
Seems it is working, yet the mentioned value was between Double Quotes and not between Curly Brackets.
Thank you and regards
Fadi
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