Skip to main content
arrow-left Back to Docusign.com
Solved

missing documents

  • March 21, 2024
  • 2 replies
  • 111 views
N
Newcomer
Forum|alt.badge.img+1

I have just been using the trial to sign documents and assumed they would be online. Do they get deleted?  I am missing documents that have been completed. Is there a way to retrieve them?

thanks 

Best answer by David.Schmitz

@Nancy If the trial account got closed then the envelopes associated to that Trial account would get deleted.  If the trail account is still active and you are unable to find the envelopes in Sent or Inbox I would check the “Filters” to make sure the Date is set at an appropriate time to include all envelopes you are looking for, the default is the “Last 6 months”. If the account is open and the filters are set correctly then I would suggest a DocuSign Support case to help track down the whereabout of the envelopes.

2 replies

D
Hero
Forum|alt.badge.img+15

@Nancy If the trial account got closed then the envelopes associated to that Trial account would get deleted.  If the trail account is still active and you are unable to find the envelopes in Sent or Inbox I would check the “Filters” to make sure the Date is set at an appropriate time to include all envelopes you are looking for, the default is the “Last 6 months”. If the account is open and the filters are set correctly then I would suggest a DocuSign Support case to help track down the whereabout of the envelopes.

C
Community Moderator
Forum|alt.badge.img+15

Hi @Nancy,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Code of ConductAccessibility statement

Docusign Community

Code of Conduct