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Middle name showing in my Docusign ID card which is not my middle name

Forum|Forum|2 years ago
May 14, 2024
4 replies
476 views

My document ID name shows a middle name that’s not mine the signature doesn’t. How do i delete the middle name ? There’s no middle name on my user profile and settings. Pls help

Best answer by Alejandro.Ramos

Hi @Alcastleinv,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your signature is not being applied as expected, but I will gladly help you correct the issue.

If the envelope in question is related to your active Docusign user, you will be able to change your signature after it was applied by left-clicking it and selecting "Change".

You are able to update your adopted signatures in Manage Profile>Signatures as well.

For more details on this topic, see:

How do I change my signature or adopt a custom signature?

If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:

You do not have an active Docusign Account
You are signing using:
- Docusign mobile apps
- In Person Signing Session
- Digital Signatures/Universal Signatures (CFR part 11, etc.)
- Sign and Return
Sender has locked recipients names

Under these circumstances, the best course of action would be to contact the sender so they can recreate the envelope, and use the right recipient name if needed

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

A

Alejandro.Ramos

Answer

Docusign Employee

Hi @Alcastleinv,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your signature is not being applied as expected, but I will gladly help you correct the issue.

If the envelope in question is related to your active Docusign user, you will be able to change your signature after it was applied by left-clicking it and selecting "Change".

You are able to update your adopted signatures in Manage Profile>Signatures as well.

For more details on this topic, see:

How do I change my signature or adopt a custom signature?

If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:

You do not have an active Docusign Account
You are signing using:
- Docusign mobile apps
- In Person Signing Session
- Digital Signatures/Universal Signatures (CFR part 11, etc.)
- Sign and Return
Sender has locked recipients names

Under these circumstances, the best course of action would be to contact the sender so they can recreate the envelope, and use the right recipient name if needed

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

A

Alejandro.Ramos

Docusign Employee

Hi @Alcastleinv,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

J

jlmacdowell

New Voice

I have this same issue. The stated solution does not resolve it. Please help.

A

Alejandro.Ramos

Docusign Employee

Hi @jlmacdowell,

Thank you for following up.

If you weren’t able to change your signature by following the steps mentioned above, then most likely the sender has locked recipient names on the account settings. This will require you to reach out to them in order to have them remove the undesired initial from your name.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.