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I have logged into Docusign this morning and all of my folders for Tasks Required & Waiting for Others are empty.

I have at least 2 documents to sign, which were in Tasks Required,  which are now only accessible through the e-mail link.

I had circa 11 documents which were waiting for others to complete their signoff process.

Is it possible to retrieve these items so that I can at least track the signoff of the documents I have submitted into the system?

Thanks, Brett.

Hello @Brett Skidmore,

Thank you for reaching out to the Docusign Community.

To clarify, do you have multiple accounts with Docusign? Do you have access to the envelope ID? If you have multiple accounts do you have the option to switch accounts? Switch Accounts and Set a Default Account

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello @Brett Skidmore,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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