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Legal Disclosure Create Custom Button disappears

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When we navigate to the Legal Disclosures page in Settings, the Create Custom button is there in the upper right momentarily, then it disappears.

How can we have this button enabled?

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Vinicius.RodriguesAnswer

Docusign Employee

Hi Christopher.Hood!
I cannot affirm what is happening in your account, because this Create Custom button should be there, unless if you (or another admin) clicked on it to Custom Disclosure. By clicking there, there is a message saying “If you choose to create a Custom Disclosure you WILL NOT be able to return to the Default Disclosure form.” (see below)

If you did not clicked on this button, I would ask you to try to change the platform language temporary, and change again to English one. If you can see the Sample Default Legal Disclosure (currently available in English only) you should see this option. However, if you just see the custom disclosure, it means someone customize it.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi Christopher.Hood!
I cannot affirm what is happening in your account, because this Create Custom button should be there, unless if you (or another admin) clicked on it to Custom Disclosure. By clicking there, there is a message saying “If you choose to create a Custom Disclosure you WILL NOT be able to return to the Default Disclosure form.” (see below)

If you did not clicked on this button, I would ask you to try to change the platform language temporary, and change again to English one. If you can see the Sample Default Legal Disclosure (currently available in English only) you should see this option. However, if you just see the custom disclosure, it means someone customize it.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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Christopher.Hood

Author

Newcomer

Thank you Vini !

I am inferring from your response that we cannot have multiple custom disclosures. That makes sense to me technically because I think if that were possible, that would require the ability to configure when the different disclosures should be used which could get complicated.

We determined that we should not need that scenario also.

Appreciate your input sir!

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Vinicius.Rodrigues

Docusign Employee

Thank you Vini !

I am inferring from your response that we cannot have multiple custom disclosures. That makes sense to me technically because I think if that were possible, that would require the ability to configure when the different disclosures should be used which could get complicated.

We determined that we should not need that scenario also.

Appreciate your input sir!

Hi @Christopher.Hood !
I'm glad you were able to determine that! It's really only possible to have one Legal Disclosure per account - but you can translate it into different languages if you want.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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Christopher.Alpizar

Docusign Employee

Hi @Christopher.Hood,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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