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Where do the KBV questions come from? We have a customer that doesn’t have an email address but would like to use spouse’s email. Do the questions come from the name on the envelope or the email address used?
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KBV (Knowledge-Based Verification) questions are generated based on the signer’s personally identifiable information (e.g., name, address, and other public record data), not from the email address used to send the invitation.
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"Select as Best" below if you find the answer a valid solution to your issue.
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