I’ve had something similar.  Earlier this week, a lot of completed documents were resent.  And yesterday / today I have set up quite a few documents where they are sent to one person to be delegated (using “specify recipient”) and they’re all sitting under  “action required” for me to view them.  If I view them it’s not clearing them.  I can’t be sure if the recipients are receiving them in order to delegate for signature.

If I send something direct (ie, not using specify recipient, just straight to signing) it’s working fine.

I have raised this with our IT team at our office - but I’m sure it’s a wider issue.

Hi @mahmood nasrulla,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

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