issue with docusign

Question

we are facing many issues with docusign today such as application error and people cant sign a document, recipient sequence, any idea what is happening?

KJOpsEx · Accepted Answer

I’ve had something similar. Earlier this week, a lot of completed documents were resent. And yesterday / today I have set up quite a few documents where they are sent to one person to be delegated (using “specify recipient”) and they’re all sitting under “action required” for me to view them. If I view them it’s not clearing them. I can’t be sure if the recipients are receiving them in order to delegate for signature.

If I send something direct (ie, not using specify recipient, just straight to signing) it’s working fine.

I have raised this with our IT team at our office - but I’m sure it’s a wider issue.

Christopher.Alpizar · Answer

Hi @mahmood nasrulla,I hope you are doing well.I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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