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international number

Forum|Forum|2 years ago
May 25, 2024
5 replies
536 views

I am a recipient of an envelope.

My number for verification is set by the sender as ÷610484******

I have been unable to do sms verification.

I have requested the sender remove the 0

They said they vhanged the number but the number is still appearing with the zero before the 9 digit number.

The sender says they don't know wbat is wrong and said I should ask Docusign for assistance. What can I do?

eSignature

Best answer by JohnSantos

@Anifrangipani44 -

Since you might not be able to open a Customer Support case, you can find below the available phone numbers to contact Customer Support:

Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US”

JohnSantos

Guru

@Anifrangipani44 - If none of the above steps resolve the issue, contact DocuSign Support directly. Provide them with the details of the issue, including the envelope ID and the specific problem with the phone number. DocuSign support can look into the issue more deeply and provide specific assistance.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

A

Anifrangipani44

Author

New Voice

Is there a way for signers to get help from Docusign? I did not send the document. On the support page, I have to log in.

JohnSantos

Answer

Guru

@Anifrangipani44 -

Since you might not be able to open a Customer Support case, you can find below the available phone numbers to contact Customer Support:

Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US”

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

A

Anifrangipani44

Author

New Voice

Thanks. I am unable to open a support case.

C

Christopher.Alpizar

Docusign Employee

Hi @Anifrangipani44,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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