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I am a recipient of an envelope.

My number for verification is set by the sender as ÷610484******

I have been unable to do sms verification.

I have requested the sender remove the 0

They said they vhanged the number but the number is still appearing with the zero before the 9 digit number.

The sender says they don't know wbat is wrong and said I should ask Docusign for assistance. What can I do?

@Anifrangipani44  - If none of the above steps resolve the issue, contact DocuSign Support directly. Provide them with the details of the issue, including the envelope ID and the specific problem with the phone number. DocuSign support can look into the issue more deeply and provide specific assistance.

Is there a way for signers to get help from Docusign? I did not send the document. On the support page, I have to log in.

@Anifrangipani44 - 

Since you might not be able to open a Customer Support case, you can find below the available phone numbers to contact Customer Support:

 

Thanks. I am unable to open a support case.

Hi @Anifrangipani44,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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