Hello,

Thank you for reaching out here in the DocuSign Community.

You can apply changes to any envelope or recipient that has not been marked as completed.  If the envelope was declined by a signer, that means the document was voided, if that is the case, a new envelope would have to be sent out for signature.

If they did not select the Decline option and just informed you of the incorrect information, please note that once a recipient completes their action (or the envelope), the system will not accept any further alterations. 

You can find more details regarding how to correct an envelope, here: 

https://support.docusign.com/en/guides/ndse-user-guide-correct-documents

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

To Whom It May Concern

Can you please reinstate the reply for the following hyperlink above

https://support.docusign.com/en/guides/ndse-user-guide-correct-documents. It says it is no longer found

Tim