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I have a Canadian citizen who is signing a US document. When he puts in his ID info, its not letting him say he lives in Canada. Any of you run into this issue?
Question
ID Verification for a Canadian Citizen
+18- Docusign Employee
Hello,
Welcome to the Docusign Community!
What type of IDV verification did use to him?
Canada IDs accepts for ID verification:
State ID, driver's license, passport.
If you can send a screenshot with the pop up window requesting information would be great. You can blurb the private information.
Let me know,
Alexandre
+2- New Voice
I’m wondering if it was something I did wrong. I asked for the general ID Verification. He got stuck putting in his address since it was trying to auto-populate with US states and there was no place for him to say Canada vs United States.
Of course, it was on his end so I don’t have screen shots of what he ran into. I’m just going by what the client told me.
Donna
+2- New Voice
I should probably add, he could not get to the step to upload is ID - like a Canadian passport.
- Community Moderator
Hi
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
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