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I have sent a document to multiple people for signature but on them can not open the document to sign. Can I resend this to her for signature without it resending to the group?

  • May 12, 2023
  • 1 reply
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I have sent a document to multiple people for signature but on them can not open the document to sign. Can I resend this to her for signature without it resending to the group?

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

If you resend the envelope, and you have a signing order, then it would only be resent to the person who is next in line for signature. If you don't have a signing order enabled, then it will send to all the pending recipients (those who have completed their actions on the document will not get a notification): https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=ocl1578456335565.html&_LANG=enus

Can you provide insight on what happens the signer tries to access the document?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

1 reply

Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

If you resend the envelope, and you have a signing order, then it would only be resent to the person who is next in line for signature. If you don't have a signing order enabled, then it will send to all the pending recipients (those who have completed their actions on the document will not get a notification): https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=ocl1578456335565.html&_LANG=enus

Can you provide insight on what happens the signer tries to access the document?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!