Hello,

Thank you for reaching out here in the DocuSign Community.

I understand that you are looking to cancel your account, and even though we're sorry to hear that you'd like to cancel/downgrade your account, we will gladly help you throughout the process.

We recommend downgrading your account so you can retain access to your completed documents.

If instead you would prefer to close your account, please make sure that you have downloaded any relevant documents prior to filing your cancellation request.

It is important to note that only cancellation requests filed by an account administrator will be processed by DocuSign support.

Also, if your subscription was purchased through iTunes or Google Play, their respective customer service team will be in the best position to help you close the account.

You can find more details regarding what to avoid when closing your account here:

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

If after taking these suggestions into consideration you still have issues with the closure of your account, please create a support case and one of our Support Experts will process your request as soon as possible.

Please let us know if you need further assistance with anything else and click "Select as Best" below if you find the answer a valid solution to your issue!

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Christopher | DocuSign Community Moderator

I sold my business and looking to cancel my subscription. There is nowhere on the site to cancel the service. Not a good public policy. Please help.

Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, I understand that you want to close your account.

Have you tried to follow the guide

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

You can also call at US/CA: Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US
 

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.