New Voice

Question

I cannot see some "Action Requied" and "Waiting for others" documents

Forum|Forum|1 year ago
December 4, 2024
7 replies
274 views

I am new to DocuSign and I am a bit confused. On the Home screen, I can see:

- 2 Action Required
- 2 Waiting for Others
- 1 Completed

If I click the first one, I can see only 1 document, not 2.
If I click the second one, I can see 0 documents, not 2.
If I click the third one, I can see it properly.

That is, I can see only 3 out of 5. Where are the rest?

Envelope Management

N

nathaly.monge

Docusign Employee

Hello @Csongor ,

Welcome to the Docusign Community and thank you for posting your concerns.

Have you changed the filters to include all envelopes and not only the ones from the past 6 months? Can you see the envelopes in you Inbox/Sent folders directly?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hengfeng Ge

Hero

@Csongor could you share the screenshot of these three with the url like:

https://apps-d.docusign.com/send/documents?label=completed

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

C

Csongor

Author

New Voice

Yesterday I tried to lose all the filters, even set the Date to ”All time”, I also checked the content of every folder but I couldn’t find my documents. By today, things have fixed themselves and now I can see all of them. Hopefully it was only a transient problem.

Thank you both.

Hengfeng Ge

Hero

@Csongor that's good news.

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @Csongor ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

C

Csongor

Author

New Voice

Hi Nathaly, I couldn’t tell which answer is the correct one because the problem simply just disappeared by the next day, it has solved itself.

N

nathaly.monge

Docusign Employee

Hello @Csongor ,

That’s al right, I’m glad to hear that your issue was solved, please let us know if it happens again.

I hope you have a good day!

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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