I can't contact support

Question

Hello,I am trying to contact support, but whenever I click on the ling it logs me out and I can’t log back into the support section. Anyone knows what’s wrong?

Christopher.Alpizar · Accepted Answer

Hi @kittenstarr,I hope you are doing well.I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.Please try the below troubleshooting:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using a VPN, or if you are on one already, disconnect from the VPN and try again.Best regards,Christopher |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Hengfeng Ge · Answer

Do you have activate production account? or you can reference this document:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

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