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Hello,

I am trying to contact support, but whenever I click on the ling it logs me out and I can’t log back into the support section. 
Anyone knows what’s wrong?

Do you have activate production account? or you can reference this document:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

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Hi

I have an activated account that I use, but when I click on support it logs me out and I have to log in again and it won’t let me as if the password is wrong. If i click on reset password I don’t receive any mail :(

Hi @kittenstarr,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Please try the below troubleshooting:

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using a VPN, or if you are on one already, disconnect from the VPN and try again.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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