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Hello,
I am trying to contact support, but whenever I click on the ling it logs me out and I can’t log back into the support section.
Anyone knows what’s wrong?
Solved
I can't contact support
+2- Newcomer
Best answer by Christopher.Alpizar
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Please try the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+18- Hero
Do you have activate production account? or you can reference this document:
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
+2- Newcomer
Hi
I have an activated account that I use, but when I click on support it logs me out and I have to log in again and it won’t let me as if the password is wrong. If i click on reset password I don’t receive any mail :(
- Community Moderator
- Answer
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Please try the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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