Legacy User

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I am an administrator and I am sending someone a user link to initially sign into DocuSign and they are not receiving the link

Forum|Forum|3 years ago
May 16, 2023
5 replies
102 views

Admin Tools

Best answer by Community Expert

Hello,

As an administrator, you can resend activation emails to users with a status of Pending, please seehttps://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=drn1583277425195.html&_LANG=enus.

Have you tried this? Did your user review their spam folder in their email?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Community Member

Legacy User

Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, but could you clarify, how are you sending the link?

Are you referring to an envelope or did you send them an invite to join the account?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Community Member

Legacy User

HI I'm sending it through settings>> users and groups>>users>>>add user

C

Community Expert

Answer

Docusign Employee

Hello,

As an administrator, you can resend activation emails to users with a status of Pending, please seehttps://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=drn1583277425195.html&_LANG=enus.

Have you tried this? Did your user review their spam folder in their email?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Community Member

Legacy User

HI - Stephanie has now received the initial email - I did resend her the link several times but she never received it and as advised we checked her spam - thank you for your help and follow-up.

Regards, Melissa

C

Community Member

Legacy User

Hello,

Glad to hear that, let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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