How to void Document - 2 Signees, 1 Declined

Question

Hi,

I have sent an document to be signed by two people.

One of the signees has declined.

I have asked the other signee to decline the document also so i can resend as I can’t void or correct the document.

However the other signee is having problems trying to decline this.

How can i void the whole document please. There is an option to delete but does that just mean delete it of my page rather than cancel the document.

Also why is there no phone number to contact Docusign uk! Every time I have a problem I have to send numerous emails to get someone to understand what my problem is.

Page 1 / 1

I managed to find a number to call to and ask an agent. The document automatically gets declined for both recipients.

Even though this doesn’t show up on your page- which is slightly annoying.

Reply

Siobhan · Accepted Answer

I managed to find a number to call to and ask an agent. The document automatically gets declined for both recipients.Even though this doesn’t show up on your page- which is slightly annoying.

Reply

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